Sun Tan City Feedback

Sun Tan City Feedback


Sun Tan City - crappy communication, and customer service

I'm only 17 so I had to have my mom come with me to sign a permission form which was okay the first time. Then about a week after I started tanning they put a hold on my account because they claimed a parent never signed anything. I told them I had been tanning all week, my mom came with me to set up my account and they told me "well we need her to come back and sign this to continue your account" so I brought my mom back a few days later and got it cleared up. Well then almost a year later, I went in to tan and they told me my account was on hold again, I told them this wasn't the first time it happened, my mom had already been in. Then they said well this new form just came out on April 1st. So they couldn't contact me to let me know that I couldn't tan, but they sure were quick to take the money out of my account. Other than that, it's very clean and you tan pretty fast in their beds. Just crappy people.

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