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Sun Tan City Complaint - WORST customer service
Sun Tan City Complaint

Sun Tan City Complaint

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WORST customer service


Sun Tan city has the worst customer service I have ever experienced. When I first purchased my membership and a lotion at the Lawrence, KS location I used my debit card to make the purchase. When I went in the next day to tan I was told that the transaction didn't go through and that I needed to pay for it again. I used a different card from a different account. In looking at my bank statements in the next couple of days I realized that both transactions went through and I was charged twice. I took my bank statements into the store and spoke to a manager and she called customer service. They told me to send in my bank statement to that specific person and that they would post the refund. Not only did I never hear back from the lady I sent my bank statements to the first time, but I called customer service for a second time and was told a different person to send the statements to, and I also never heard back from that person. I spoke to another person at customer service that took my card information so that they could send the refund and she told me it would be 24 to 48 hours. Four days later when the refund still wasn't posted, I called customer service AGAIN and this time the lady told me that the refund didn't go through and she would have to resubmit it. So I gave my card information AGAIN and she told me another 24-48 hours. Now that it has been a month since the original purchase, I'm starting to realize that I just paid for it twice and I'm not ever going to get refunded. Moral of the story- the people with suntan city customer service are only there because they're not smart enough to have any other job.


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