Sun Tan City Complaint

Sun Tan City Complaint

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Untrustworthy, Greedy Bastards


I purchased a two month membership in April and paid for both April and May. At that time I was in college and sun tan city was the only place to go to. In the past my bills have been due when I walked in the door cause I always paid with cash and I told them I only want to pay in cash, not have it taken out of my account. Now that I'm back home for the summer there are no sun tan city stores in my area so I knew I wouldn't need the membership anymore. So June 1st came along and I noticed that around $40 was taken out of my account even AFTER I said I wanted to pay cash only when I walked into the store and ever since then they have been great about it. Why this time was different, I don't know but it really irritates me. So I called and asked to have my money refunded back on my card, on JUNE 1st, and because I was a day late they can't do so... The lady put me on a refund list which gave me no hope at all about my money and if I was ever going to see it again. She also told me that I need to go into the store to freeze my account which is extremely incomvient when I now live so far away from one... I've been a customer there for 2 years now and ever since that got this new contract deal the company has been awful, they're greedy with YOUR money, they never explain the contract to you (they just tell you to sign the box, they never actually show you the contract on paper, which is untrustworthy), they never try and help you out when you need it, and they are extemely untrustworthy. Very disappointed with where this company is going and seems like a lot of other people are too. I will never go there again.


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