Sun Tan City Complaint

Sun Tan City Complaint

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Thieves - Spray tan/sunless tan


I purchased the spray tan package. You get two a month for a monthly fee. I did not use two a month because it was winter time. I have built up 14 visits and I needed to freeze my account. Thinking I could use some of those visits since they had built up. There is no way I can use 14 in a month. I was informed by customer service that I can't use them while my account is frozen and if I unfreeze it 2 more will be added. I can't share them with my daughters and if I cancel I lose all of them that I had already paid for. What a rip off. It is a product that I purchased and have already paid for and am now being held hostage just to be able to get what I paid for. Very poor policies for a product that has already been purchased.


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