Sun Tan City Complaint

Sun Tan City Complaint


Sun Tan City treats there customers horribly

In July of this year I had to cancel my membership at Suntan City due to receiving treatments for my skin. I went into the local Suntan City in London, KY and told them my circumstances and they assured me that was fine and they would cancel my membership. In August, 2013 my bank was deducted for July and August's membership fee's, so I then called the Suntan City to see what was going on. They then told me that I could not cancel my membership nor would they refund me my money with a note from my doctor stating that I could not use there services. I then had my dermatologist fax over a note stating that I was not allowed to tan. At that time the CSR assured me that my services where cancelled and a refund check was on the way and I would receive it in 7-10 business days. Then September came along and I had not received the refund check and they deduct another monthly membership fee from my bank account. I then called again and the CSR agent told me it was there mistake they had simply forgot to apply the changes to my account. At this time I was very frustrated. So here we are October 2013 and I have not received July, August or September's refund!!!! I am very angry and they are telling me there is nothing that they can do.

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