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Sun Tan City Complaint - Poor costumer service and billing
Sun Tan City Complaint

Sun Tan City Complaint

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Poor costumer service and billing


I canceled my membership in February. They still billed me for March when I called for refund they told me they had nothing on me for my account and to dispute the charge I would have to fax my bank statement . In this world I was absolutely not going to do that! After calling for the fifth time someone realized they put the wrong DOB on my account and said to still send in the bank info! I stated if you can handle my DOB why would I do that. What horrible costumer service I will never go back! Hopefully I will not be billed next month and get refunded. I would think twice before giving them any of your personal information. They offered to give me an upgrade instead of my refund( which I moved half way across the world ) and acted offended when I said no I want my money back! I feel like they are crooks!


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