Sun Tan City Complaint

Sun Tan City Complaint



After being treated very rudely by the employee at the Cary, NC location, I called the corporate office on September 4, 2013. I had pre-paid a year and asked for a refund. I was told I would receive my refund in 7-10 days. I was asked for my debit card number and was told it would be deposited back into my account. I waited VERY patiently for 19 days then called again. I was told that there wasn't a supervisor available and left a message. No return call so I called back the next day and finally got to speak to a supervisor. She gave me her word that the money would be in my account no later than 9/27/13. Today is 9/30/13 and still no refund so I called again and was told that they had mailed a check on 9/27/13. I'm not holding my breath that it will show up.

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OfficialSunTanCity says: (4 years ago)
Hi crmedbery. I'm sorry to hear of your experience. Please email me at so I can assist you.

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